They might be able to help by phone, email or online chat instead.

Some local Citizens Advice still can't give face to face advice. The debt helpline is not available on public holidays. Find out how to use Relay UK on the Relay UK website. You can use Relay UK with an app or a textphone. Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 08 Talk to us online about a debt problem using chat - we can usually help between 9am and 8pm Monday to Friday and between 9.30am and 1pm SaturdayĬall our debt helpline - it’s available 9am to 8pm Monday to Friday and 9.30am to 1pm Saturday If you’re having issues with money or debt, you can: If you already get Universal Credit, stay on this page to find your nearest Citizens Advice or talk to us online or by phone. If you’re making a new claim, you can contact our Help to Claim service for help with the claiming process - from making an application to getting your first payment. X Expert Source Kelli Miller, LCSW, MSWThere are lots of ways to contact us if you can’t find the advice you need on this website.

Since the best form of communication is usually face to face, you can try mimicking that with some video calls instead of simply phone calls.

Making an actual appointment and following-through with it consistently is always the better solution here.

Or you and a loved one may set aside Saturday mornings for a catch up call so you do not lose touch.

For example, you and a friend may agree to talk every Thursday night at 8 pm.

You and the person you are contacting may agree on a set night of the week for the phone date so you are both prepared for the call.

You may put a reminder in your phone once a week or once a month so you do not forget to phone certain people and stay in touch with them. If you prefer talking to people over the phone rather than by text or email, make sure you remind yourself to do check-in calls on a regular basis.

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